Damages & Loss:
All damaged goods and losses must be reported by email or phone call within 48 hours of receipt of your order. After this period has lapsed, we will not accept responsibility for damaged goods. Failure to do this will invalidate any claims made. The goods you receive should be checked before accepting delivery / signing for to the best of your ability. If they have clearly been damaged in transit they should be returned to sender and not signed for, this way we have a basis for a claim against the courier.
Returning an item you have purchased by mistake:
We provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days after receipt of delivery. If you are unsure on compatibility please call/email us before making the purchase and we will make the necessary checks to avoid mistakes. Should you need to return your order, please enclose a copy of your invoice with the goods. You will have to arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. We will refund the total cost of the goods, minus a 20% restocking charge and supply postage costs when we receive the goods back in a resalable condition. We reserve the right to charge a restocking charge.
Returning an item that is faulty within the warranty period:
If we have supplied an item that is faulty or becomes faulty in the first 90 days of receipt we will arrange the uplift of the goods (Please put a copy your invoice with the goods.). Should we be satisfied with the alleged defects, we will either replace the goods if available or arrange a refund of the full value of the goods and any carriage costs incurred.
Returning an item that we have supplied incorrectly:
If we send you the wrong item, please email or call us, all goods received in error will be collected and replaced at our cost.
None returnable goods:
Vehicles sold in our eBay shop are for personal sale, and we do not accept returns. Any vehicle sold is purchased “sold as seen”.
If a part has been purchased purely for diagnostic purposes and is found not to fix the problem you cannot return it, we are not supplying parts for compare/test/trial and error, please make sure you need the part before making a purchase and don’t make assumptions.
Indelible Product Markings:
All goods sent are marked, visible and non visible. We also engrave goods with our company logo. These marks are to stop people sending back there own old damaged parts, we are very through in the way we work and know exactly what we have sent out as all markings/numbers are recorded. We will not tolerate any scam artists, we have been in this trade for many years and have a good knowledge of all scams as we have seen and experienced them all.
Overseas Orders (All orders supplied outside UK mainland):
All warranty, damaged and unused goods must be returned by the buyer. We will replace or refund any goods that are proven to be defective if a replacement is available.
All our parts are inspected, tested and marked before dispatch all our Parts come with a 90 day warranty.
All our items are sent as described please inspect your goods for transit damage before accepting delivery, we will not be responsible for return costs is the item is accepted unchecked. (ITEMS THAT ARE NOT ACCEPTABLE SHOULD BE REFUSED AT POINT OF DELIVERY).
Items can be returned within the 90 day warranty period. If supplied faulty or incorrect we will resupply if possible, if were unable to resupply you will be refunded on return of supplied item. We are not responsible for return postage unless item has been incorrectly supplied by ourselves. If item is supplied correctly and customer has brought item incorrectly they will be subject to a refund minus 20% handling charge and postage costs.
Engines we supply have full warranty terms and conditions supplied with them, these terms and conditions are avaliable upon request prior to purchase of an engine, please call and ask. Alternatively it can be downloaded here: UKA Engine warranty terms and conditions. These terms supplied have to be met to cover you under our 90 day warranty, if they are not met your warranty will be voided at our discretion.
Gearboxes we supply have full warranty terms and conditions supplied with them, these terms and conditions are available upon request prior to purchase of an gearbox, please call and ask. Alternatively it can be downloaded here: UKA Gearbox warranty terms and conditions. These terms supplied have to be met to cover you under our 90 day warranty, if they are not met your warranty will be voided at our discretion.
The warranty covers the part fully, but it does not cover labour or postage costs.
We, at UK Automotive Ltd treat the privacy of our customers with the highest importance. This policy details the measures we take to preserving and safely guarding your privacy when you visit or communicate with our site or personnel.
- Delivery Policy – Delivery is next day unless stated, we use Tuffnells, Parcelforce, DHL, UK Mail and Royal Mail for our freight.
- Refund / Cancellation Policy – Items can only be returned within the 90 day warranty period, If supplied faulty or incorrect we will resupply if possible, if were unable to resupply you will be refunded on return of supplied item, were not responsible for return postage unless item has been incorrectly supplied by ourselves. If item is supplied correctly and customer has brought item incorrectly they will be subject to a refund minus 20% handling charge and postage costs.
Contact us –
Address: Uk automotive Ltd, Greenacres Farm, Hyde Wood Lane, Rochford, Essex ss4 3rr.
Tel: 01702 257257 / 01702 258573 fax 01702 258261
Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.